All purchases of rides are 100% refundable up to 20 days before your ride. Within 20 days of your ride up to 96 hours before the scheduled ride time, 50% of the purchases will be refunded in case of cancelation. Cancellations within 96 hours are non-refundable.
In case of severe whether customers will be offered to reschedule for another day and time, or offered rain check that does not expire. The weather can be unpredictable but we normally wait at least 45 minutes to see if the weather clears up.
No-shows or late riders will be charged the full price with no refund. Please double check your ride time and location, arriving at the incorrect location for your ride could potentially forfeit your ride completely without the option to reschedule or receive a refund.