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Frequently Asked Questions
What is your cancellation policy?
What is the minimum rider age?
Sand & Surf Rides - 3 years old & up
Cruise Rides - 10 years old & up
Do we tip the guides?
Yes! Tips are extremely appreciated by our team. And genereally 20% - 25% for each guide present.
How long are the rides?
Our rides last for 1 hour and 30 minutes approximately.
What should I wear?
You can wear your swimsuit, shorts, activewear or whatever you feel the most comfortable in. Just keep in mind you will be getting wet.
Will you help me take pictures?
Yes we will! Our guides will help you capture the most amazing shots on your phones during your experience. We also work with a local professional photography company that we can put you in contact with. They can meet you at your booked ride to capture your memories. 📷
Can my kids ride with me?
For the safety and comfort of our guests and horses, we do not allow double riding. Each rider must have their own individual horse, including children.
Our goal is to make sure every rider feels comfortable, supported, and safe throughout their experience!
Do I need riding experience?
Not at all! Our rides are beginner-friendly, and previous horseback riding experience is not required. We welcome riders of all experience levels, including those who have never been on a horse before.
Our experienced guides will provide instructions and assistance throughout your ride to help you feel comfortable, confident, and prepared for the experience.
Whether this is your very first time on horseback or you’re an experienced rider, we’re here to help make your experience enjoyable and memorable!
Are there a weight restrictions?
Yes. Our maximum weight limit is 250 pounds per rider, with no exceptions.
For the safety of our guests and horses, it is extremely important that all riders provide accurate weight information when making a reservation. If you are booking on behalf of other individuals or an entire group, please verify that each rider meets the weight requirement before completing your booking.
Riders who exceed the 260-pound weight limit may be denied participation upon arrival. Please be aware that if a rider is unable to participate due to exceeding the weight limit or providing inaccurate weight information, no refunds will be issued.
We appreciate your honesty and cooperation in helping us maintain a safe experience for both our guests and our horses.
What are your hours?
Our schedule is based on low tides which means the ride could be at a different time depending on the day. We do rides every day but Tuesday's.
What happens if it rains?
Weather conditions can be unpredictable, and the safety of our guests and horses is always our top priority.
We are happy to ride in light rain as long as there is no lightning or severe weather. If rain or unfavorable weather conditions are present, we typically allow at least 45 minutes for conditions to improve before making a final decision.
If weather conditions are not suitable for riding, we will work with you to reschedule your ride for another available date or provide a rain check.
Please understand that we do not offer refunds due to weather-related cancellations. If we determine that conditions are unsafe or unsuitable for riding, rescheduling or a rain check will be offered instead of a refund.
We appreciate your understanding and flexibility. Our goal is always to provide the safest and best possible experience for both our guests and our horses!
Do I have to do all of the activities?
Of course not! During your ride your guide will go over all of the activities we offer and you just let us know which ones you would like to try.
Can we bring treats?
Yes! You are more than welcome to bring carrots and apples! At the end of your ride, your guide will cut up the treats to put into a bowl and allow you to spoil your horse!
Do we ride in saddles or bareback?
Sand & Surf Ride: Riders begin their experience in a traditional saddle. Before entering the water, we typically transition to riding bareback using a bareback pad. However, for riders weighing over 200 pounds, we keep the saddle on during the water portion of the ride for the comfort and support of both the rider and the horse.
Cruise Ride: Riders remain in their traditional saddles for the entire duration of the ride.
Our team will always prioritize the comfort, safety, and well-being of both our guests and horses throughout the experience.
Do I have to wear a helmet or lifejacket?
Any one that is 16 years and under is required to wear a helmet on the Sand & Surf rides. Anyone that is an expert rider and trotting/cantering a horse is required to wear a helmet.
Anyone that is 6 yrs old and under OR cannot swim is required to wear a lifejacket on Sand & Surf rides.
Helmets are not required on Cruise rides. Lifejackets are required for the ages 10 - 12 on Cruise rides.
Do you offer any type of discount?
We offer first responder and military discounts. ID must be shown day of ride to receive discount.
Can I canter?
Cantering is available exclusively on our Sand & Surf Ride and is reserved for experienced and expert riders.
We work closely with the tide schedules when planning our rides to provide the best possible beach conditions and maximize the opportunity for our experienced riders to canter. Our goal is always to accommodate this experience whenever conditions allow!
Please keep in mind that cantering is dependent on low tide, as we need sufficient beach space to safely accommodate our riders and horses. While we do our very best to plan around these conditions, cantering cannot be guaranteed with every booking.
The final decision is always made by our guides based on the beach conditions and the safety of everyone involved.
We appreciate your understanding and always strive to provide the best possible riding experience!